Customer Care

COVID UPDATE

While we are not experiencing delays fulfilling your orders, USPS, UPS & FedEx are experiencing delays and longer delivery times. We strongly encourage you to opt in for a minimum of ground delivery service. Please note that ‘free’ or ‘standard’ shipping may result in significant delays. Wear Black Apparel cannot be held liable for lost, stolen (delivered or not), damaged or delayed shipments by any other company (USPS, UPS & FedEx). As always, your patience is appreciated. We’re in this together.

 

CONTACT US

Email us anytime at contactus@wearblackapparel.com if you have any questions regarding your order. Allow 24-48 business hours for a response. (Please note that offices are closed on major holidays including Christmas, 4th of July, etc. Due to increased volume, wait times increase surrounding major holidays or during times of promotions.)

 

MY PRODUCTS ARRIVED DAMAGED

Please notify us within 3 business days of your order of any issues by providing a photo of all that was shipped to include your packing materials and products. Without these items, we may be unable to assist. Please also note we are not responsible for items damaged in transit - you are welcomed to raise your issue with your courier or consider purchasing Route Insurance, a 3rd party service offered at checkout which does insure against lost, stolen, damaged, etc packages.

 

THE COLOR ISN'T THE SAME AS I SAW ONLINE

Wear Black Apparel tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.

 

FAILED DELIVERY

We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if you the customer refused to accept the package.

 

WHAT IS THIS EXTRA FEE AND WHY AM I BEING ASKED TO PAY FOR IT?

  • VAT - Value Added Tax
  • GST - Goods and Services Tax
  • Why? - Some countries charge additional fees when importing goods into the country. Wear Black Apparel is not responsible for fees relating to importing goods to your country. If you have questions or concerns about these fees, please contact your country’s Customs office.

 

HAS MY ORDER BEEN SHIPPED?

Once we begin fulfillment of your products, you will receive an email with your tracking number as well as an estimated date of arrival. Please note that this is an estimate only and that inclement weather, as well as other unexpected events, might result in a slight delay of your products. Wear Black Apparel IS NOT LIABLE for any stolen, lost, or damaged packages or for any delay in transit time caused by the act or default of the shipping carrier.

HOW MUCH IS SHIPPING TO MY COUNTRY

Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.

 

HAWAII & ALASKA

Please note that shipping times to the noncontiguous states can take between 4 and 6 weeks to arrive at their destination.

FPO & APO

Depending on where these addresses are located, the shipment can sometimes take between 8 and 12 weeks to arrive at its destination.

 

PUERTO RICO & GUAM

We process our orders in about three days from the time you purchase until the time the parcels leave our warehouse. However, we have found that shipping to these U.S. Territories can take between 8 and up to 12 weeks to arrive at their destination. If you prefer to have your products faster, we suggest choosing UPS as a shipping carrier.